Price: USD 2,950

Course Duration : 4 Days + 1 Exam Day

Certification : Official EXIN certification exam
Course Delivery: Classroom with presentations and interactive Case Studies

Language: English

Book your seat now online or call a Sales Consultant on +971 4 3913263 for further details

The ITIL Version 3 Service Manager Bridging Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the new ITIL Expert certification level. This qualification bridges the gap between the ITIL Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL Expert certificate in IT Service Management (ITIL Version 3). This course is also available to holders of previous certifications at the Practitioner level, when the total number of recognized credits is 12 or higher.

The course is designed to teach the new content of the ITIL V3 Service Lifecycle, and to bridge all the main differences from earlier ITIL versions. It introduces the Service Lifecycle approach and the five stages within this approach: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

In this intensive 4 day, instructor led classroom course, participants will learn the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL Version 3, along with the changes from previous versions of ITIL. Through a combination of lecture and interactive exercises, candidates are prepared for taking and passing the ITIL V3 Manager Bridging exam. The exam is available as an option at the end of the course.

This course leads to ITIL Expert Certification (ITIL V3) from EXIN.

• Manager’s Certificate in IT Service Management (ITIL versions 1 or 2).

• Candidates must provide proof of attaining previous qualifications before registering for the course and sitting the exam.

• Candidates are expected to be familiar with the content of the five ITIL Service Lifecycle Core publications.

• With a minimum of 12 credits from V1-V2 Practitioner (single or clustered) certifications, candidates are also eligible for the V3 Managers Bridging course and exam. In order for Practitioner certified individuals to achieve their V3 ITIL Expert certification, they must also complete the V3 Managing Across the Lifecycle course and successfully pass the exam.

The main focus of the course is on the new content of ITIL v3 and those things that have changed from previous ITIL versions. The syllabus is presented in two parts:

• Part 1 covers those items that are new to ITIL v3 that will form the main focus for the qualification.

• Part 2 covers those items that were well known at ITIL v2, but with some significant differences. The training/qualification will focus on those elements that have changed.

Candidates will learn the ITIL Service Lifecycle and associated processes which include:

• Service Strategy

• Service Design

• Service Transition

• Service Operation

• Continual Service Improvement

• Introduction to Service Lifecycle

Candidates will gain competencies in following areas

• Understand the reasons for the ITIL v3 update

• Learn the concepts of Service Management as a Practice

• Understand the Service Lifecycle at the core of ITIL v3

• Be confident in the general concepts, definitions, key principles and models of ITIL v3

• Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPI’s), roles and challenges for all of the ITIL v3 processes

• Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL v3

• Understand implementation considerations

• Prepare for the ITIL v3 Manager Bridging examination.