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Course Description
Price: USD 1,950 (including official exam fees)
Course Duration :
3 Days
Certification :
ISO20000/BS15000
Certificate Exam
Location: Dubai Knowledge Village
Course Delivery: Classroom
workshop
Language:
English
Book your seat now online or call
a Sales Consultant on +971 4 3913263 for further information
ISO/IEC 20000 for Internal Auditors
and Consultants is an intensive case study oriented 3 day workshop designed for
internal auditors and consultants who play a role in the ISO/IEC 20000
implementation or in providing support around ISO/IEC 20000 implementations.
Practical examples and real life case studies are used to guide you through the
implementation route and prepares you to conduct a ISO/IEC 20000 assessment or
audit.
The course price includes the
ISO20000/BS15000 Certificate Exam.
Course
Description:
This interactive
workshop leading to ISO/IEC 20000 consultants examination is designed to provide
a basic level of knowledge in the BS 15000 IT Service Management standard and
its application. It is aimed at practising IT Consultants who wish to assist
organisations to prepare for certification under the itSMF's BS 15000
Certification Scheme. The course covers the interpretation and application of
the BS 15000 standard and enables consultants to develop the Service Management
capability of an organization and assess its readiness for certification within
the itSMF's BS 15000 Certification Scheme. Internal auditors involved in
preparing an organisation for BS 15000 Certification may find this course more
appropriate than the Auditor course.
Prerequisites:
-
ITIL Foundation Certificate
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At least two years professional
experience as manager, auditor or consultant in the field of IT management.
Audience:
IT Consultants,
Quality Consultants, IT service providers, IT Service Managers, IT auditors
involved in the implementation of ISO/IEC 20000.
Learning
Objectives: At
the end of this course the delegates will be able to:
- Understand the benefits of
achieving ISO/IEC 20000 certification
- Define your path towards
implementation of ISO/IEC 20000
- Define the relationships
between the different Service Management processes from an implementation
perspective
- Understand the role change
imposes on an organization and how to deal with this from a ISO/IEC 20000
implementation perspective
- Understand what is required
for ISO/IEC 20000 Audit
Course
Organization Logistics:
-
Classroom with U-shaped seating arrangement
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Whiteboard, projector, flipchart
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16 students maximum
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Course runs 08:30 - 5:00 each day
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The exam will be scheduled from 4:00 - 5:00 on
the last day
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