Quick Facts
Price: USD 8,950 (including official exam fees)
Course Duration: 10 Days
Certification: ITIL V3 Intermediate (PPO, SOA, RCV, OSA)
Location: Dubai Knowledge Village
Course Delivery: E-Learning and Classroom workshop
Language: English
ITIL V3 Expert Program Capability Track
16 Credits to ITIL V3 Expert (4 each module) 10 days classroom + 40 hours e-learning
|
Impetus Consulting introduces an accelerated program that takes you to ITIL V3 Expert Certification using innovative learning methods and energized classroom sessions.
This intensive program allows practitioners to fast-track in achieving the highest level of ITIL Certification, ITIL V3 Expert, via the Capability track. Four modules are covered; Planning, Protection & Optimization (PPO); Service Offerings and Agreements (SOA); Release, Control & Validation (RCV); and Operational Support & Analysis (OSA).
The combination of 40 hours instructor-supported e-learning and classroom course allows students to manage study time whilst reducing the number of classroom days to only 10 days. Courseware is designed using an engaging, scenario-based approach to learning the core disciplines of ITIL best practices. Exams can be taken after the course at a convenient time after the course to allow additional study time.
Course runs 9:00 18:00 each day. Exams will be scheduled on demand.
|
Program Benefits
Accelerated path to Certification: The normal path to ITIL V3 Expert requires many courses to be completed in 20 days. This Fast-Track Expert program is a definite path to Certification via a 10-day classroom program and 40 hours of self paced e-learning (reduction of > 50% classroom time). Reduced travel, lodging and classroom days make this attractive.
Innovation in Design: Innovative use of e-learning for the theoretical components of the course allows you to study in your own time at your own pace.
Intense group interaction: Spending 10 intensive days in a classroom with a select group of peers results in vast knowledge and experience sharing, and forms the basis for long lasting relationships
Access to a select community: After completion of the program you gain access a select community of ITIL Experts, allowing you to join a continuous learning program
Learning Objectives
At the end of this course, the learner will gain competencies to:
- Learn the concepts of Service Management as a Practice
- Understand the Service Lifecycle at the core of ITIL V3
- Be confident in the general concepts, definitions, key principles and models of ITIL V3
- Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles and challenges for all of the ITIL V3 processes
- Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL V3
- Understand implementation considerations, technology and implementation requirements
- The activities, methods and functions used in each of the Lifecycle processes
- The application of the processes, activities and functions to achieve operational excellence
- How to measure performance
- The challenges, critical success factors and risks involved in implementing and improving service management
Prerequisites
|
ITIL V3 Foundation certification or ITIL v2 Foundation plus ITIL V3 Foundation Bridge certifications
Students must complete the associated self-paced study course sections prior to attending the Capability classroom portion of these classes completion will be verified via ITpreneurs LMS systems.
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable.
Students should also complete a personal study for the complete set of courses by reviewing the course syllabi and the associated areas of the ITIL Service Management Practice core guidance, in particular the Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement publications, in preparation for the examinations.
|
Audience
This program will be of particular interest to:
IT professionals who could be IT managers or consultants looking to use the breadth of the ITIL framework and developing a proper understanding of the key functions and processes of ITIL V3.
Professionals who would like to widen and deepen their knowledge, particularly those who are involved in executing and improving existing ITIL processes in an organization. For example: Process Manager, Process Consultant, IT Practitioners and Operational Staff
Examination Information
Each module course unit concludes with a closed book exam with eight (8) multiple-choice, scenario-based, gradient scored questions. Pass score is 28/40 or 70%. Each exam duration is a maximum 90 minutes.
Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Timetable
|
Stage 1
Self-Paced E-Learning
|
PPO
6 hours
|
SOA
6 hours
|
RCV
6 hours
|
OSA
6 hours
|
|
Stage 2
Interactive Classroom
Sessions
|
PPO
2.5 days
(20 hours)
|
SOA
2.5 days
(20 hours)
|
RCV
2.5 days
(20 hours)
|
OSA
2.5 days
(20 hours)
|
|
Stage 3
Post-Study
|
PPO
(4 hours)
|
SOA
(4 hours)
|
RCV
(4 hours)
|
OSA
(4 hours)
|
|
Stage 4
Certification Exams
|
PPO
|
SOA
|
RCV
|
OSA
|
Stage 1 Self-Paced E-Learning
24 hours of self paced e-learning study, Modules PPO, OSA, RCV, and OSA. E-learning provides an intuitive and learner centric method to learn the key concepts and theory of ITIL V3. The Virtual Instructor is available for support via e-mail and scheduled telephone calls.
Stage 2 Interactive Classroom Sessions
The students and the instructor will meet for a 10 days intensive training session. The emphasis will be on the practical application of the material through exercises, quizzes, assignment and group discussions.
- Intensive classroom training workshop where the Modules are covered.
- Exam preparation training is included in the classroom workshop
Stage 3 Post-study
Additional e-learning material will guide students through the most important concepts of the modules. Students can take the time to review all the course materials and then organize the exams when they are ready
Stage 4 Certification Exams
Students can take the exams at a time and location convenient to them; these can be organized by the students themselves.
|
